Got a question about one of the figures published here, spotted a number that does not add up, or just want to pass something along? The team behind Gonzo’s Quest UK reads every message that comes in. Most get a reply within one working day, written by a person rather than an autoresponder.
Let us clear up one thing first, because it sets the limits of what we can help with. This is an independent information site about a single slot, not a casino, so we do not open accounts, handle deposits or withdrawals, or unfreeze a stuck transaction. Those matters always sit with the operator you played at and need to be raised there.
How to reach us
- Email: [email protected] – the main channel for questions and any kind of report
- Contact form: placed below, for when you would rather not open a mail client
- Corrections: found an error or an out-of-date figure? Email is the fastest way to flag it
Email covers just about everything, from a quick query to a longer note. Whichever channel you pick, we aim to answer within one working day. When the inbox is busier a few extra hours may pass, but nothing gets skipped.
What we can and cannot help with
We are glad to answer questions about the game, about the numbers we publish, and about anything that appears on the site. Error reports are the ones we value most, since they let us fix what does not line up. A single mistake caught by a reader means more to us than a dozen compliments.
Beyond that sit the casino matters we have no control over: a locked account, a withheld payout, a disputed bonus. We also do not give legal or financial advice, and we do not rule on whether gambling is the right choice for you. For anything about your own play, we point you to the responsible gambling page.
Before you write
The more precise the message, the faster and sharper the reply. When it concerns a specific part of the site, these details help us most:
- The exact page the matter relates to, ideally with a link
- The figure you think is wrong, plus the correct one if you know it
- The source you are relying on, if you happen to have it
That lets us verify and make the fix quickly, without a back-and-forth of extra emails. Even partial information beats saying nothing, so do get in touch. You need no expert knowledge to notice that something looks off.
Our address
Upper Parliament Street, Liverpool L8 7BL, United Kingdom. Visits to the address are by prior arrangement over email only.
Contact form